Frequently Asked Questions
FAQs (Other Questions)
Didn’t see your question listed? Explore additional topics or reach out to our support team for personalized help.
How long does each survey take?
Most surveys take just a few minutes to complete.
How often will I receive surveys?
Survey frequency varies depending on your condition, medications, and available studies. The more conditions and treatments you report, the more opportunities you may receive.
Can I take unlimited surveys?
Yes. There is no limit to the number of surveys you can complete. The more you participate, the more you earn—and the bigger your impact.
Why does my participation matter?
Your responses provide critical real-world data that help doctors, researchers, and policymakers design better treatments and improve healthcare systems. Your journey can directly impact the lives of millions.
How many people are part of DXJ?
DXJ is growing rapidly. Thousands of patients have already joined, and the community continues to expand every day.
What devices are supported?
DXJ works on both iOS (Apple) and Android smartphones. You can download it from the Apple App Store or Google Play Store.
I forgot my login. How do I reset it?
Since DXJ uses your Apple ID or Google ID to sign in, simply use your existing account recovery options with Apple or Google to regain access.
Who do I contact if I have a problem?
For technical support or questions, you can reach us directly through the Contact Us page in the app or on the website.
Ready to Put Your Voice to Work?
You’ve got the answers—now it’s time to take action. Every survey you complete not only earns you rewards but also helps build a healthcare system that listens to patients first.
